Terugbetaal- en retouringsbeleid

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vanbiesenlaura@gmail.com.

If your return is accepted, you have the possibility to drop it off to Bpost. At Bpost you buy a label for postbox shipment. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/ non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping policy

All parcels are send by Bpost. 

The processing time for orders is 0-1 business days (when having your ordered products in stock). After that, delivery time within Belgium is 1-3 business days, and 3-5 business days internationally (Europe). Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

Deliveries within Belgium: €4,90 per letterbox shipment.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Bpost to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited Belgium.